Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

UEGNSG713 Mapping and Delivery Guide
Investigate billing exceptions-conditions

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency UEGNSG713 - Investigate billing exceptions-conditions
Description
Employability Skills
Learning Outcomes and Application This unit involves the skills and knowledge required to investigate billing exceptions/conditions in a utilities industry environment.It includes giving consideration to exceptions and conditions, investigating why billing exceptions occur, liaising with customers, and developing and implementing solutions to problems.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field Support Services
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Plan to investigate billing exceptions/conditions
  • Account exceptions/conditions are identified, researched and confirmed by site inspection, as required, in accordance with workplace procedures
       
Element: Job requirements and workplace procedures for the investigation are obtained and communicated to relevant persons
       
Element: WHS/OHS, environmental and sustainable energy policies and procedures related to the investigation are obtained, applied and communicated to relevant person/s
       
Element: Work is prioritised and sequenced for completion within acceptable timeframes following consultation with relevant person/s in accordance with workplace procedures
       
Element: Hazards are identified, work health and safety (WHS)/occupational health and safety (OHS) risks are assessed and control measures prioritised, implemented and monitored in accordance with workplace procedures
       
Element: Relevant work permits/authorisations are obtained to access and perform the work in accordance with workplace procedures, regulatory and job requirements
       
Element: Licensed person/s, equipment, tools and personal protective equipment (PPE) required for the investigation are identified, scheduled, obtained and checked for correct operation and safety in accordance with workplace procedures
       
Element: Communication with authorised person/s, authorities, clients and land owners is undertaken and work coordinated in accordance with work schedule and workplace procedures
       
Element: Work site preparation, safety plan and work schedule are confirmed with relevant stakeholders in accordance with workplace procedures
       
Element: Person/s participating in the work are briefed and responsibilities confirmed in accordance with job requirements and workplace procedures
       
Element: Carry out investigation of billing exceptions/conditions
  • WHS/OHS risk control measures, schedule of work and workplace procedures for the work are followed
       
Element: Relevant materials, tools, equipment and devices are selected and used correctly and safely in accordance with manufacturer instructions and workplace procedures
       
Element: Investigation is conducted and information gathered is analysed and evaluated for relevance and validity to the billing exception/condition
       
Element: Dealings with customers are conducted in accordance with workplace procedures and special needs of customers are identified and considered in targeting client service
       
Element: Work is carried out to ensure completion in agreed timeframe, to industry standards, without waste of materials or damage to apparatus, equipment, and the surrounding environment or services using sustainable energy principles
       
Element: Billing investigation work is conducted in accordance with the work schedule and workplace procedures
       
Element: Hazard warnings and safety signs are recognised and hazards and WHS/OHS risks assessed and reported to authorised person/s for directions in accordance with workplace procedures
       
Element: Unplanned events encountered when carrying out the investigation are identified and actioned in accordance with workplace procedures
       
Element: Fault finding and troubleshooting techniques are applied to problems in accordance with job requirements and workplace procedures
       
Element: Quality and safety checks of the investigation work are undertaken in accordance with job requirements and workplace procedures
       
Element: Complete the investigation of billing exceptions/conditions
  • WHS/OHS risk control measures for work completion are followed
       
Element: Solutions to the billing exception/condition are developed based on information gathered through the investigation, and options and proposed solutions are communicated to customers/relevant stakeholders and implemented in accordance with workplace procedures
       
Element: Accidents and injuries are actioned and reported to relevant person/s in accordance with requirements and workplace procedures
       
Element: Solutions are implemented, actions documented, the transaction processed and customer advised in accordance with workplace procedures
       
Element: Work completion records, reports and documentation are completed, processed and relevant person/s notified in accordance with workplace procedures
       

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions may be found in the UEG Gas Industry Training Package Companion Volume Implementation Guide.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Account exceptions/conditions are identified, researched and confirmed by site inspection, as required, in accordance with workplace procedures 
 
 
 
 
 
 
 
 
 
WHS/OHS risk control measures, schedule of work and workplace procedures for the work are followed 
 
 
 
 
 
 
 
 
 
WHS/OHS risk control measures for work completion are followed 
 
 
 
 

Forms

Assessment Cover Sheet

UEGNSG713 - Investigate billing exceptions-conditions
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

UEGNSG713 - Investigate billing exceptions-conditions

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: